Stills

Support

Send a message, get a reference number back. A person reads every one — no bots, no ticket maze.

Reach a person

Small team. The person who answers wrote the thing you're asking about. Use the form and you get a reference number back, or just email.

[email protected]

Tell us what happened

Only the category, your email and the message are required. If something broke, the two things that help most are which iPhone and iOS version you're on, and what you did right before it happened.

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We keep what you send here only to answer you. Nothing goes anywhere else, and nothing is used for anything else.

What is not in 1.0

Two things are deliberately incomplete in the first release, so they are not worth reporting:

  • Rolls is locked. The screen says so. It needs more work before it is handed over.
  • Presence is deliberately narrow. Friends are added in person and only in person — there is nobody to search for. You can see a friend's profile and message them; photographs still change hands only over the Tap.

Everything else — the camera, developing, memories, search, Dailies — is fair game, and we want to hear about all of it.

The camera

Why can't I see the photo I just took?

That's the whole idea. You fill a roll of 12 or 27 frames without reviewing them, and it develops when it's full. You find out afterwards.

Can I develop a roll early?

Yes. Open the darkroom from Memories. You don't have to fill a roll to develop it.

Can I delete a bad frame?

After it develops, yes. Not before — there's nothing to look at yet.

Your photos

Where are they?

On your phone, in the app's own storage. Never uploaded. Deleting the app deletes them, so keep a backup of anything that matters.

How do I back up?

Settings, then Account & data, then Back up everything. You get one file to keep wherever you like — Files, iCloud Drive, a computer.

Restoring on a new phone

Install Stills, sign in with the same Apple ID, open the backup file. Backups are encrypted to your account, so one only opens for the person who made it. Signing in as someone else won't work, and that's deliberate.

I lost my phone and had no backup

Then they're gone, and we're sorry. We hold no copy. That's the trade for nothing being uploaded in the first place.

Accounts

Do I need one?

Yes. Setting up Stills creates an account, which takes about ten seconds: Sign in with Apple, pick a handle, done. No password to invent, and no other way in.

It is what lets the friends you meet in person see your profile, and what a backup gets encrypted to. Your photographs still never leave the phone.

What is stored?

Your display name, handle, optional bio and birthday, six counts about your shooting (frames, rolls, places, current streak, best streak, days shot), your profile picture, and up to five cover frames you choose. Nothing else, and never your other photographs. Full detail in the app privacy policy.

Deleting your account

Settings, then Account & data, then Delete account. It is immediate and permanent, and removes your profile, images and friendships from our server. It does not touch the photographs on your phone.

Friends

How do I add someone?

Hold your phones together and both tap. Nobody to search for, no requests from strangers. If you weren't in the same room, you're not connected.

It won't find the other phone

Both phones need Bluetooth on, the nearby-devices permission granted, and Stills open on the Tap screen.

Removing someone

Open their profile, use the menu. They stop seeing your profile. Frames you already swapped stay on both phones, like a handed-over print.

Permissions

Camera is the only one Stills cannot work without. Photos is for saving frames out to your library. Location tags where a frame was taken, which is what makes trips and places exist. Nearby devices is the Tap. Notifications is one optional daily nudge.

Decline any of them and that feature just switches off. Change your mind any time in iOS Settings.

Something is wrong

A photo developed looking wrong

Tell us, and send the frame if you can. Getting the film right in every kind of light is the hardest part of this.

Search isn't finding things

Search reads your frames on the device, which takes a while after a big import. Settings shows how many are left under On-device intelligence.

The app is slow or the phone is warm

Usually developing or indexing in the background. It settles. If it doesn't, we want to know.